Sept 2017 - March 2018
Customer Service Associate
Amazon Development Center
Maintaining focus on customer issues in a fast-paced environment with excellent customer service skills.
Taking ownership to resolve challenging customer issues, escalating when necessary.
Composing grammatically correct, concise, accurate written responses.
Working overtime as required by business.
June 2014 - March 2015
Tata Consultancy Services
Policy servicing activities like Renewal, endorsement, cancellations and amendments.
Resolve discrepancy by investigating documentation and contacting HQ when variance identified.
Cancelling policy as and if requested by customers.
Oct 2018 - Jan 2019
ProPlus Logics - Published websites
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Completed Google Certificates
Google Ads Fundamentals
Google Ads Display
Google Analytics Individual Qualification